Partnership that powers possibilities Let’s Build Together

LogoTechstern
Get A Quote

Transforming Residential Communities with Society Prime

/

Objectives

The primary objectives of implementing Society Prime were to:

  • Streamline society administration by digitizing routine processes.
  • Enhance transparency in financial operations such as billing and payments.
  • Foster stronger resident engagement in community events and decision-making.
  • Improve security by digitizing visitor and staff entry tracking.
  • Build a digital-first ecosystem aligned with the lifestyle of modern housing societies.

Overview

Transforming Residential Communities with Society Prime

Residential societies today face increasing complexity in managing daily operations—ranging from billing, security, visitor tracking, communication, and grievance handling—while also meeting the expectations of digitally savvy residents. Traditional paper-based and manual approaches often result in inefficiencies, miscommunication, and reduced community engagement.

Society Prime, a next-generation housing society management application, was designed to address these challenges by offering an integrated digital platform that unifies administration, communication, security, and resident engagement.

The solution was successfully deployed across medium-to-large-scale residential societies in urban areas, ranging from 200 to 1,500 flats fundamentally transforming the way communities’ function and interact.

Modules

Modules of Society Prime

The platform was designed with modular components to address every aspect of community management:

01

Resident Modules

  • Mobile Resident App – Single point of access for all services.
  • Notice Board & Announcements – Real-time society-wide updates.
  • Complaint/Ticket Management – Raise, track, and resolve issues digitally.
  • Event Management – Event notifications, RSVP, and participation tracking.
  • Digital Payments – Maintenance fee payments, payment history, and reminders.
  • Amenity Booking System – Schedule facilities (gym, clubhouse, halls) to prevent conflicts.
  • Resident Communication Hub – Group chats, polls, and discussions.

02

Security & Visitor Management Modules

  • Visitor Tracking System – Digital entry/exit logs.
  • App-based Approvals – Residents approve or deny visitor entry remotely.
  • Staff & Delivery Management – Record recurring staff and delivery personnel with ID verification.
  • Emergency Alerts – Panic notifications for security breaches.

03

Committee/Admin Modules

  • Admin Dashboard – Monitor all society operations from a central view.
  • Billing & Accounting – Automated generation of maintenance bills and reconciliation.
  • Financial Reports – Income/expense reports and audit-ready ledgers.
  • Resident Database Management – Ownership, tenancy, and resident records.
  • Grievance Tracking & Escalation – Assign tickets, set SLAs, and track resolution timelines.
  • Event Scheduling Panel – Publish community events with digital notifications.

04

System & Infrastructure

  • Role-Based Access Control (RBAC) – Different permissions for residents, committee members, staff, and guards.
  • Data Security & Encryption – Encrypted storage and secure APIs.
  • Analytics & Insights Module – Track usage, engagement, and satisfaction.
  • Cloud Hosting & Backup – Azure-based auto-scaling and disaster recovery.

We Used

Technology Stack & Skills Applied

How it work

Challenges Faced by Housing Societies

Before deploying Society Prime, management committees and residents struggled with:

01

Manual Record Keeping

Prone to errors in billing, payments, and financial reconciliations.

02

Communication Gaps

Delays and inefficiencies in informing residents of updates, decisions, and events.

03

Security Risks

Visitor and delivery entries were handled manually, often compromising community safety.

04

Low Engagement

Lack of structured communication reduced participation in events and decision-making.

05

Grievance Mismanagement

Complaints were either undocumented or lacked proper tracking, leading to delays.

Techstern

Working experience

Society Prime created a unified digital ecosystem by implementing:

  • Automated Billing & Payments – Integration with secure payment gateways ensured transparent and convenient transactions.
  • Visitor Management System – Digital visitor approval, QR-code check-ins, and instant alerts improved security.
  • Centralized Communication Hub – In-app announcements, polls, and group discussions bridged communication gaps.
  • Grievance Management Workflow – Structured complaint logging with escalation and SLA-based tracking.
  • Amenity Booking Module – Digital facility scheduling eliminated double bookings.
  • Mobile-first Engagement – Residents and staff could access all features on-the-go through an intuitive app.

  • 70% reduction in administrative workload for management committees.
  • Faster complaint resolution, averaging 2 days vs. 5 days earlier.
  • 90%+ shift to digital payments, improving transparency and reducing cash handling risks.
  • Enhanced security with digital visitor logs and remote entry approvals.
  • Higher community engagement with timely updates, event notifications, and polls.

  • 30% increase in resident participation in community events due to timely digital communication.
  • 80% adoption of digital payments within the first 6 months.
  • 50% faster response time for maintenance and repair requests.
  • 85%+ resident satisfaction ratings based on feedback surveys.
  • Significant reduction in disputes related to billing and amenity scheduling.

Society Prime has successfully redefined how residential societies operate by digitizing administration, strengthening security, and fostering community engagement. The platform addressed long-standing inefficiencies while creating a modern, transparent, and resident-first ecosystem.

By implementing Society Prime, housing societies transformed into digitally empowered communities, ensuring efficient management, improved security, financial transparency, and stronger social cohesion.